Shipping & Delivery

Orders under $125 pay $12.50 for shipping. Orders of $125 or more get free shipping. Both amounts are in Australian dollars and apply wherever we deliver.

No. There is one shipping option, and it applies to every order.

Yes. You'll automatically receive an email with your tracking number once your order ships. You can also track your order here.

This is normal for a new tracking number. Carriers take a little while to update their systems, so check back later.

If your tracking still shows nothing after that, contact us through our Help Center and we'll chase it up for you.

It's unlikely. Depending on your location, customs charges may apply, though they're rare at the price point of our products.

To reduce that risk, we may ship your order in more than one package. You agree that one or more packages may be shipped to you and that customs fees may apply when they arrive in your country.

Brazilian rules require us to ask for a tax ID for delivery.

We always endeavour to keep packaging to a minimum. Some orders are split, either to reduce the risk of customs charges or because one item takes longer to make. When that happens, we ship what's ready and send the rest separately, so the whole order isn't held up.