Frequently Asked Questions

Your question not answered below? Please get in touch with us via the Live Chat widget here on the store during our business hours, via phone on +1-833-448-8511, or our Contact Us page at any time and we will do all we can to answer your questions.

Yes absolutely! We offer a no questions asked returns and exchange policy (we get it, sizing on the internet is hard). For the full returns process, check our dedicated returns center that lets us track the process the whole way.

No! Unlike most other's who try to sell in our price range, we use an upgraded long-weave polyester that has a softer feel, while maintaining it's moisture wicking properties.

All summer and autumn gear also feature a light weight 120 GSM mesh on the side panels to help with cooling.

Winter gear comes in either in the same cooling fabric as summer gear, or in a 160 GSM fleece lined version for colder weather.

Yes. All of our winter jersey range can be customized to be lined with thermal fleece for ultimate warmth in those cold months.

All cycling bibs and knicks at Online Cycling Gear use a premium, breathable 9D silicone gel pad suitable for all type of cycling. You can see an image of the chamois on each product page.

Yes, we use our 45mm low-profile pro-band gripper for all shorts, knicks and bibs to provide extra comfort compared to a standard gripper.

Our sizing falls more in line with US sizing in men's and around a size smaller for women's.

Of course, with cycling apparel, every brand is different, so we encourage you to check our sizing charts before purchase.

Yes. We provide free shipping to over 220 countries around the world.

There may be some rare locations we are unable to ship to.

If you happen to be located in one of those countries we will contact you and work out the best arrangement for you to receive your item.

Free shipping usually takes between between 6 and 12 business days from the time of placing the order.

Express shipping is available at checkout also and takes 2-5 days to most major markets.

For a more accurate gauge on shipping times, refer to our live tracking statistics page here.

Packages are sent directly from our global factory in Asia or our warehouse in Hong Kong, and is delivered by your local postal service.

Full tracking is provided on all deliveries, with items also able to be tracked via your local postal service once an item clears local customs.

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

For various reasons, items in the same purchase may sometimes be sent in separate packages depending on availability of the item at time of order, if they are customized, or should they require different packaging types.

This will not add any cost to your order but may result in packages arriving separately.

If you have any other questions, please contact us and we will do our best to help you out.

All orders can be canceled up until the point they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.

Once the packaging and shipping process has started, it can no longer be cancelled.

Yes absolutely! We offer a generous returns and exchange policy on your first order (we get it, sizing on the internet is hard).

For the full process, check our dedicated returns center that lets us track the process the whole way.

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