Track Your Order

Use the tracking number provided to you in your shipping confirmation email or on your order detail page to find the status of your OCG delivery.

Tracking numbers will usually be at least 8 digits long and are different than your order number. Numbers of the format OCGXXX is your order number, not your tracking number.

Please note it is normal for initial tracking information to be delayed by 3-5 days as the parcel is processed with shipping companies. This does not affect shipping times at all.

Enter your tracking number:

Tracking just started and in Chinese? Select the "English" checkbox (desktop) or translate character (mobile) for latest information from our warehouse.

More than a week and still no tracking information? Send us a live chat message or email is via the contact page.