Track Your Order

Use the tracking number provided to you in your shipping confirmation email or on your order detail page to find the status of your OCG delivery.

Numbers with the format OCGXXXAU is your order number, not your tracking number. 

Tracking numbers will usually be at least 8 digits long (e.g. YT1935421266044795, LO668033754CN) and are different than your order number.

It is normal for no tracking information to show initially for 2-4 days as the parcel is processed with shipping companies. This does not affect shipping times at all.

Enter your tracking number and select the "TRACK" button below.

Enter your tracking number:

Tracking just started and in Chinese? Select the "English" checkbox (desktop) or translate character (mobile) for latest information from our warehouse.

More than a week and still no tracking information? Send us a live chat message or email is via the contact page.